official gloryfy online shop
Free delivery in the EU starting from EUR 50,00
14 days free return policy
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  • FAQs
    FREQUENTLY ASKED QUESTIONS
  • PRODUCT QUESTIONS
  • DELIVERY, EXCHANGE AND RETURNS
  • PAYMENT OPTIONS
  • DATA SECURITY
Where can I buy your products and what do your retailers' ranges look like?  

You can find all our current retail partners in our retailer search. Unfortunately, we cannot provide any information about our retailers’ ranges. But if one of our retailers does not have a model in stock, this can be ordered without any problems. Another option for buying gloryfy unbreakable products is of course our online shop here at www.gloryfy.com

Who can I contact if I have technical questions about my glasses or order?  

Our gloryfy customer service will gladly provide you with information on the phone +43 (0)5244 62576-0 or by email at office@gloryfy.com at the following times:

Monday - Thursday: 8.00 a.m. - 12.00 noon / 1.00 - 5.00 p.m. /
Friday: 8.00 a.m. - 12.00 noon

What does unbreakable mean?  

gloryfy unbreakable eyewear – unbreakable glasses “Made in Austria” out of innovative and patented special NBFX plastic. Developed, designed, produced and tested every day by a small team in the middle of the Alps, in Tyrol’s Ziller Valley. gloryfy unbreakable glasses made out of NBFX (G-Flex and I-Flex) always return to their original shape even after considerable deformation (European Patent Trademark)! New technologies are tested and research results are integrated and implemented into the production of unbreakable products in the company’s own lab including clean room.

gloryfy glasses are totally unbreakable and even safe with airbags. Furthermore, our glasses have the following certifications: STANAG N° 2920, ISO 12312, ANSI Z80.3 and AS/NZS 1067. The risk of injuring your eyes due to your glasses breaking in an accident is therefore ruled out as no fragments or any other parts break off even under extreme force. Besides perfect protection for eyes, the gloryfy wearer is also offered a product that contributes significantly to a carefree and easier everyday life. Expensive repairs because you sat on them or worries about broken or bent glasses/parts are therefore history as the unbreakable glasses from gloryfy unbreakable forgive everyday mishaps. “unbreakable” is not the same as “undestroyable” though. Our guarantee does not apply if the glasses are not handled properly and are wilfully destroyed!

How long is the guarantee on my glasses?  

The warranty or guarantee period for gloryfy products is two years. Complaints are acknowledged and carefully checked as a result but the purchase receipt is essential for this.

Where are gloryfy unbreakable products produced?  

In Austria’s Ziller Valley – which is why we can proudly claim MADE IN AUSTRIA as a quality feature on our glasses. Guaranteeing the production secret and short paths between development, production and sales are crucial arguments for why gloryfy glasses are still being produced in Austria. Christoph Egger, inventor and CEO of gloryfy: “gloryfy unbreakable products are extremely complex – this requires direct contact with development. Our product’s secret is in the unique processing method – this can be implemented and further developed ideally in our local laboratory.” You can find out more about the extraordinary gloryfy company history here.

I have lost one of my gloryfy SPORT glasses? temples, what can I do?  

The best thing is to contact our customer service at service@gloryfy.com

Where can I find out everything about the new models?  

Register for our newsletter and follow us on Facebook and Instagram to be one of the first to find out about the new models and exciting news from the world of gloryfy.

What is so special about the gloryfy lenses?  

gloryfy unbreakable lenses are made out of the unique unbreakable NBFX material. A unique contrast effect due to internal dyeing, protection thanks to the totally unbreakable and shatterproof material, 100% UVA/UVB protection and top optical quality (ABBE number 44) are just a few of our lenses’ special qualities. You can find out more about the unbreakable lens technology here.

What kind of lenses does gloryfy unbreakable offer?  

We offer a number of different lenses to cover all needs. Whether it’s light or dark tinting, polarised lenses or photochromic lenses – we have the right lens for any purpose! You can find out more about our lens technology here and you can find a large selection of replacement lenses for our SPORT collection here.

The same applies to the lenses from our OPTICS collection: unbreakable technology at its best! We also offer several different coatings with our unbreakable prescription lenses:
• Premium lenses with super hard coating and anti-reflection coating
• First Class lenses with super hard coating, super anti-reflection coating and hydrophobic clean coating (water and dirt-repellent coating)

Are your lenses scratch-resistant?  

gloryfy unbreakable lenses made from NBFX have a hard coating and high scratch resistance. Nevertheless, gloryfy lenses can be scratched if not handled properly. If you accidentally scratch them, it is much harder to see the scratch thanks to the lenses’ internal dyeing and therefore less annoying than with standard lenses. However, the scratching of lenses is not included in the warranty conditions.

Can I read displays with your polarised lenses?  

Yes, there are generally not any problems reading displays with gloryfy polarisation lenses.

Can I order a model with other lenses?  

No, you can only order gloryfy glasses with the lenses that are integrated as standard on www.gloryfy.com. However, there is a large selection of replacement lenses for the SPORT collection. Thanks to the Quick Change Lens system you can change the lenses easily yourself in just a few seconds. You can find the whole collection of replacement lenses here.

Are there also gloryfy prescription sunglasses?  

Yes, almost all the models in the SPORT (except G9 and G11) and SUN collection are available with prescription lenses! You can obtain more information about this from our specialist opticians. You can find all our current retail partners in our retailer search.

Are there gloryfy prescription glasses and can I also buy them online?  

Yes, our innovative gloryfy OPTICS collection has been available since spring 2016 – the combination of unbreakable frames and unbreakable lenses is unique. You can find the whole collection here. We do not sell our prescription glasses online but benefit from our retail partners’ great expertise and service. You can find nearby opticians in our retailer search!

What do the different sizes M and L mean with the SUN and OPTICS collection models?  

The sizes M and L refer to the width of the frame. Size M glasses are 131 mm wide, size L glasses are 143 mm wide.

Are there also children?s glasses from gloryfy?  

No, we don’t have any models specifically for children in our range at the moment. However, our closer fitted glasses (e.g. G2, G3 or size M glasses in the SUN and OPTICS collection) fit children aged 12 and older in some cases. This naturally always depends on the child. The best thing is to seek advice from one of our specialist retailers and try the glasses you want there on your child.

What?s the best way to clean my lenses?  

It’s best to use the gloryfy microfibre cleaning cloth, which is supplied free with every order. Lenses can also be cleaned with lukewarm water. Please note that you should not use any cleaning products, for example soap. The lenses are a very sensitive part of your glasses so please treat them with care (and lots of love!). Avoid paper tissues, damp cleaning wipes or liquids that contain alcohol or other corrosive agents as these substances can damage the lenses’ scratch-resistant coating.

Who can I contact if I have technical questions about my glasses or order?  

Our gloryfy customer service will gladly provide you with information on the phone +43 (0)5244 62576-0 or by email at office@gloryfy.com at the following times:

Monday - Thursday: 8.00 a.m. - 12.00 noon / 1.00 - 5.00 p.m. /
Friday: 8.00 a.m. - 12.00 noon

Which countries do you deliver to and how much does it cost?  

• Austria / Germany: There are no delivery costs for all deliveries within Austria (with the Austrian post) and to Germany (Austrian post / DHL).

• Switzerland / Liechtenstein: Our shipping partner to Switzerland is the Austrian post. Shipping to Switzerland / Liechtenstein will require the payment of additional import charges.

• International Delivery Costs: Orders over €50 are sent to all EU countries without delivery costs. More information can be found here.

What are your general delivery times?  

If an order is received on www.gloryfy.com by midday we generally send it out on the same day (working day). Delivery takes 1-2 working days in Austria and up to 3 working days in Germany. Deliveries can take up to 10 working days in the EU. The delivery can take up to 14 days in non-EU countries due to customs.

How can I return my glasses?  

If you are not 100% happy with your gloryfy glasses, you can return them to us without stating a reason within 2 weeks (14 days) of your order. You have to return them to us in the original packaging with the invoice.

Returns address:
gloryfy unbreakable
Talstraße 28
6284 Ramsau / Zillertal
Austria

With payments made by credit card, instant bank transfer and PayPal, the purchase amount is credited using the same payment method. With payments made by instant bank transfer and advance payment, you have to enclose the account details with the package so that we can credit the amount to you as we do not have your account details. Please do not return goods with the postage unpaid as we cannot accept such packages.

What is my order status?  

All of our shipments can be tracked using a tracking number on the Austrian Post website (www.post.at). Once you have successfully completed your purchase you will receive an e-mail containing your tracking number within 36 hours (excluding weekends).

I did not receive an email with the order confirmation, what can I do?  

Please look for it in your spam folder first of all. If you don’t find a confirmation email from us there either and you have still not received confirmation after 24 hours, please contact our customer service team at shop@gloryfy.com

Why can?t I find anything on www.post.at with the tracking number that I received?  

This tracking number can only be seen on www.post.at 24-36 hours after the order.

My package still has not arrived, what can I do?  

All of our shipments can be tracked using a tracking number on the Austrian Post website (www.post.at). Once you have successfully completed your purchase you will receive an email containing your tracking number within 24 hours (except weekends). If you cannot find any information about where your package is using this tracking number, please contact shop@gloryfy.com

PAYMENT OPTIONS  

In our online shop you can pay by using the following payment methods:


Credit card

You can readily pay with either VISA or MasterCard credit cards. Our certified payment provider computop processes credit card transactions.


PayPal

PayPal is an online payment service with which you can pay online easily, quickly and securely. You will need a PayPal account for this which functions like an online bank account. It is free to register. You only have to enter you details once and you can use it in all online shops that offer PayPal so that you can shop securely without having to enter in your details every time.

Payment process: To pay with PayPal, select PayPal as payment method during the order process. Once the order has been confirmed you will be led though the payment process without having to enter in any more details. As soon as you have completed this process your order will be processed. Your order will be processed as soon as you have completed the payment.


Instant bank transfer

Instant bank transfer is one of the easiest and safest online payment services with TÜV-certified data protection. This payment method is carried out by SOFORT Überweisung. The transfer is done in real time and is faster than advance payment. You don’t need to register, create a suspense account or enter your credit card details. You only need an online bank account. Instant bank transfer is a free service and there are no transaction costs.

Payment process: During the order process, select instant bank transfer as your payment method. Once you have completed your order you can log in using your account number and sort code and confirm your payment with your PIN and TAN. As soon as the payment is in our account, your order will be processed and shipped promptly.


Advance payment

If you choose to use advance payment you can transfer the amount to our bank account. As soon as we have received the payment your order will be processed and shipped promptly.

Payment process: During the order process, select advance payment as your payment method. Once you have confirmed your order, you will receive information on how to pay in an email. Simply transfer the outstanding amount to our bank account. Please ensure that you transfer the amount “without any costs to the recipient”. Please provide your order number and the name used for ordering on the transfer receipt to ensure a quick transaction (e.g. Joe Bloggs 10015000). Please also provide these details for e-banking orders. As soon as the payment is in our account we can process your order. Please be aware that due to the transfer between banks it can take 4-5 working days for us to receive your payment.


These are our bank details:

Raiffeisenbank Mayrhofen und Umgebung eGen
Company headquarters (also postal address):
Hauptstraße 401
A-6290 Mayrhofen
Austria

Recipient: IQ brand, design & production GmbH
IBAN: AT10 3627 4000 0003 6442
BIC: RZTIAT22274


Please be aware that our bank deals in euros. In certain countries there may be additional costs when transferring in a different currency.

Are my credit card details secure on your site?  

All data that you send to us through our webshop (contact details, order details, credit card information) are sent to us encrypted (SSL—Secure Sockets Layer or also Transport Layer Security, a network protocol for the secure transfer of data, including from Internet sites). Your credit card details are not sent to us but sent directly to our certified payment provider Computop.

What do you do with my personal data?  

This is only used to process your order and is naturally not passed on to third parties.

What is SSL certification?  

SSL—Secure Sockets Layer or also Transport Layer Security is a network protocol for the secure transfer of data, including from Internet sites.

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